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Computer Performance Guide |
KBS6 - My computer is very slow! What can I do?
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The sources of slow performance listed below are not necessarily the only possible problems. However, they are the most common problems that our department runs into on a daily basis. Other issues such as overheating and other hardware related problems require a technician to clean and inspect your computer.
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- Defragment the hard drive
- Click Start
- Select Run
- Open: dfrg.msc
- Click OK
. A "Disk Defragmenter" window should appear.
- Select your Primary hard drive. Usually this is your C drive
- Click the Defragment button
- Defragmentation may take a considerable amount of time. Please be patient and allow the defragmentation or defrag to complete.
- Delete Unnecessary Files
- Click on Start > Programs > Accessories > System Tools > Disk Cleanup
- Selct the C:\ Drive
- Disk Cleanup will scan the hard drive for files
- After the scan is complete, a list of cleanup areas is available. Please select the files that you want to remove. A description of the files that will be removed is available under Description when you select an area.
- CAUTION: Once you complete this wizard, the areas selected will be permanently removed.
- Select the areas to be cleaned and click on OK
- Click on Yes to confirm to proceed
- After selecting Yes, a status window will appear
- After Disk Cleanup has been completed, the utility will exit. No confirmation will appear to confirm a successful cleanup
- An error message will appear if there was a problem
- Scan for Viruses
- Your computer should have real-time protection.
- To perform a manual scan, open My Computer
- Right click on the C drive
- Select Scan for Viruses...
- A virus scan should automatically start on the selected drive. Please be patient. This step may take a significant amount of time. Please report all malware (viruses, trojans, worms, etc) to your technology specialist (Contact Support).
- Check Disk
- Click on Start > Run...
- In the Open text box, please type the following:
- If a message stating that this step cannot be completed at this time, please answer yes or Y when you are asked to schedule a check disk during the next reboot.
- Spyware
- If the above steps did not resolve the performance issues, your computer may be infected with a type of malware know as spyware.
- Please contact your technology specialist (Contact Support).
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